faqs 2017-11-30T17:47:50+00:00

ASK PITPAT

Need help using the device, please see below or contact us
What is PitPat? 2017-12-13T10:24:43+00:00

Great question! PitPat is a dog activity monitor – a small, lightweight and waterproof device that attaches securely your dog’s collar and connects via Bluetooth to a free app.

The app gives your dog a tailored exercise goal based on their age, weight and breed and tracks their daily activity letting you know if you hit your goal. It also gives you a breakdown of their walking, running, resting and playing as well as calories burnt. PitPat 2 also shows distance travelled!

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What’s the difference between PitPat 1 and 2? 2018-02-07T15:09:40+00:00

PitPat 2 has a smaller and sleeker design. It’s more robust and has easy-to-replace removable Velcro. The battery is really easy to change and will still last for up to a year!

PitPat 2 also has a new feature in that it measures distance in miles or kilometres (in addition to minutes of exercise and calories burnt) which will be added to the app any day now!!

Here’s what it looks like:

 

 

 

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Is PitPat waterproof? 2018-02-07T15:10:57+00:00

Yes! PitPat is suitable for short term immersion (dips in a pond, splashing in the sea etc) up to 1m. For prolonged immersion or washing, PitPat should be removed temporarily. For the techies – PitPat is rated to IP67.

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Do I need a special collar? 2018-02-07T15:11:27+00:00

No. PitPat has been designed to attach to your dog’s existing collar or harness. As a guideline PitPat will fit collars up to 30mm wide and 5mm thick.

You can add a Velcro extender to your shopping cart at the checkout for wider collars.

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Can I change the battery? 2018-02-07T15:12:33+00:00

Yes!

PitPat 1 uses a low cost CR1632 coin cell which can be replaced by removing the 4 screws on the back of the device.

PitPat 2 uses a low cost CR2032 coin cell (similar to a watch or remote control battery) which is available from most supermarkets or electronics stores. The battery in PitPat 2 can be replaced with no tools (quarter turn battery compartment).

Our batteries last for up to 1 year!

How do I share my dog’s stats with a friend? 2018-03-13T17:18:59+00:00
1) Ask your friend to download the PitPat app onto their phone and create their own separate account. Unlike you, they should not “add a dog” at the end of the account creation process, but instead should “skip this step”, thus ending up in the featureless desert of PitPat with no dogs.
2) Tap on your dog’s photo to get into their profile, scroll down to the SHARE THIS DOG button, and tap it.
3) Enter the email address that your partner used to create their own PitPat account and tap SHARE MY DOG. You won’t get any confirmation, but the “Share the love” screen will go away.
4) After a few minutes, your partner should see the dog in their app. They may have to “pull down to refresh” to encourage it to appear. If that doesn’t work, possible remedies including signing out (from the menu) and signing in again, and/or quitting the app (from the task manager) and firing it up again.
5) If the dog still doesn’t appear in your partner’s account, check whether it says “You already share <dog&gt; with” and the right email address when you tap SHARE THIS DOG from the dog’s profile (step 3 above). If not, try again with the right email address.
Please note that dog share is only possible with the new V2 app.
Watch our video:

How does PitPat differ from other dog activity monitors? 2017-12-12T13:36:36+00:00

Unlike other activity monitors PitPat does not need to be recharged. Advanced power management allows PitPat to work for over a year using a low cost coin cell battery.  This helps reduce manufacturing cost, meaning PitPat is significantly lower cost than similar devices. PitPat also does not have a subscription fee.

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Can PitPat also tell me how many calories my dog has burnt? 2018-02-07T15:19:12+00:00

Yes!

Not only does PitPat measure your dog’s activity each day, it also estimates calories burnt. It’s important that you enter an accurate weight for your dog and keep this up-to-date as this will affect the calculation. Our proprietary algorithms also take into consideration factors including the age of your dog and whether it has been neutered or not. This handy feature will help you plan feeding and keep your pooch in tip-top shape.

Having trouble pairing or fetching doggy data? 2017-12-13T10:41:51+00:00
  • Please check your phone has Bluetooth® switched on. The PitPat device is paired from within the PitPat app and should not be paired from the iOS or Android settings menu. Unlike traditional Bluetooth devices, you do not have to enter a pin code.
  • After the initial pairing, to fetch the latest data you have to sync. This is done by pressing the sync button in the app (device shaped icon in the top right) and then the button on the PitPat device.
  • Stuck at “Searching for devices“? Please try pressing Cancel (bottom right) and then quickly pressing the sync button (device shaped icon in the top right).
  • Is PitPat still refusing to sync? Occasionally after an iOS, Android or app update this can be resolved by turning the phone/tablet off, then on again.
  • Please make sure your dog is in the same room or nearby your phone/tablet when you try to sync.
  • Please check your phone/tablet is compatible by visiting pitpatpet.com/phones . The PitPat app requires Bluetooth® 4.0 and iOS 8.0+ or Android 5.0+.
What should I tell my dog about PitPat? 2017-08-23T11:21:13+00:00

We’re sure your dog will love PitPat but if you need to have a word we recommend using translateforanimals. Woof woof.

How big is PitPat? 2017-12-13T10:43:42+00:00

PitPat 1 is roughly 40 x 30 x 15mm and weighs 12g.

PitPat 2 is roughly 34 x 32 x 15mm and weighs 16g.

Where is PitPat manufactured? 2017-08-23T11:05:16+00:00

PitPat is manufactured in the United Kingdom.

Is there a version for cats? 2017-08-23T11:20:24+00:00

Sorry cat lovers, for the moment PitPat is just for dogs.

Does PitPat track my dog’s location with GPS? 2017-12-13T10:28:10+00:00

No, PitPat is an activity monitor (walking, running, sleeping, playing etc) and does not have GPS.

How does PitPat tell the difference between walking, running and playing? 2017-08-23T11:04:26+00:00

PitPat judges walking and running by sensing the natural gait motion of the dog. PitPat judges the difference between walking and running by the intensity/exertion. If a dog is constantly changing from walking, to running, to stopping and changing direction this is characteristic of many dog games and the activity is interpreted as playing. PitPat looks at the different activities over a 5-10 minute period and then classifies the activity as the one which was the most prominent in the period. For walking and running PitPat also looks at the consistency/regularity of the motion in the period of time to make sure it is owner initiated exercise that is counted towards the goal (as opposed to the dog pottering around the house).

How does PitPat work? 2017-12-13T10:29:13+00:00

PitPat captures your dog’s motion using a three-axis accelerometer. Our advanced algorithms interpret this motion and translate it into specific activity types (walking, running, playing and resting). We then compare this data to guidelines from over 200 breeds of dog and provide simple advice and recommendations.

I have more than one dog. Can I use more than one PitPat with my phone? 2018-02-07T15:21:13+00:00

Yes!

The PitPat app can support several PitPat devices, but you’ll need to have one PitPat per dog.

Will PitPat work with my phone/tablet? 2018-02-07T15:22:03+00:00

PitPat works with the latest iOS and Android phones with Bluetooth® 4.0 (also called Bluetooth® Smart or Bluetooth® Low Energy) built in. The PitPat app is available as a free download from the App Store and Google Play.

Compatible iOS devices (running version 8.0 or newer): iPhone 4s, iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X.

Compatible Android devices (running version 5.0 or newer): Including (not exhaustive) Google Nexus 4, Google Nexus 5, Google Nexus 6, Samsung Galaxy S3 (check the phone has Android 4.4+), Samsung Galaxy S4, Samsung Galaxy S5, Samsung Galaxy S6, HTC One, OnePlus One, Blackberry Priv.

How do I find out what my dog has been up to? 2017-08-23T11:04:00+00:00

Simply press the button on PitPat and the data collected is transferred to the PitPat app on your phone over Bluetooth®. The PitPat device can store over a week’s worth of activity data. The PitPat app keeps a record of all data transferred to it.

Does the battery in PitPat heat up during use like my mobile phone? 2017-08-23T11:05:39+00:00

No, the battery does not heat up during use.

Does PitPat emit harmful radiation which could harm my dog? 2017-08-23T11:05:47+00:00

No, PitPat uses standard Bluetooth® technology which is perfectly safe for humans and pets.

Is PitPat safe for my dog? 2017-08-23T11:07:16+00:00

Yes, PitPat has been designed with your dog in mind and is certified to the relevant international safety standards and is CE marked.

Do I need to recharge PitPat? 2017-08-23T11:10:19+00:00

No, PitPat does not need to be recharged. Depending on use, the battery will last over a year before it needs to be replaced.

Will PitPat fit my dog? 2017-08-23T11:10:07+00:00

PitPat is suitable for all breeds of dog. We do not recommend PitPat is used with young puppies.

Can I take PitPat off the collar once fitted? 2017-08-23T11:06:32+00:00

Yes, the Velcro is strong enough that it won’t come off as your dog goes about its day to day adventures, but it can be taken off and refitted as required. However, we recommend that PitPat is left on the collar.

How does PitPat attach to my dog’s collar? 2017-12-13T10:19:17+00:00

PitPat attaches with a simple wrap-around VELCRO® strap. A VELCRO® extender can be purchased from here for larger collars.

When will my order arrive? 2017-08-23T11:21:09+00:00

Orders placed before 2pm ship the same working day by Royal Mail 1st Class and usually arrive the next day.

Are there any monthly fees? 2017-08-23T11:04:42+00:00

No, PitPat is standalone and subscription free.

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